📋 Legal Information

Casinol Terms & Conditions — Complete Platform Rules

Please read these Terms & Conditions carefully before using the Casinol platform. Everything about your rights and responsibilities is clearly outlined here.

Last Updated: January 2026

1 General Terms & Conditions

Casinol (referred to herein as the "Platform" or "we") is an internationally licensed online gaming and betting service provider. These Terms & Conditions constitute a legal agreement between Casinol and its users.

By creating an account or using the platform, you are considered to have accepted all of these Terms & Conditions. It is therefore important that you read the full terms carefully before using the platform for the first time.

⚠️ Important: If you use the platform without reading these Terms & Conditions, Casinol will not be held liable for any issues that arise. Please read the terms carefully.

These Terms & Conditions are available in both English and Bengali. In the event of any ambiguity, the English version will take precedence.

2 Account Registration & Verification

Opening an account on Casinol is completely free. However, you must provide accurate and truthful information during registration. Casinol reserves the right to terminate any account where false information has been provided.

Information required for registration:

  • Full name (as it appears on your national ID)
  • Active mobile number
  • Valid email address
  • Date of birth (must be 18+)
  • Current Address

KYC Verification Process:

Casinol conducts KYC (Know Your Customer) verification for security purposes. To process withdrawals above a certain amount, you must submit one of the following documents:

  • National ID Card (NID)
  • Passport
  • Driving license

Each person may register only one account. Creating multiple accounts is strictly prohibited and may result in the permanent closure of all associated accounts.

3 Age Requirement & Eligibility

You must be 18 years of age or older to open an account and play games or place bets on Casinol. This is one of our strictest rules, and there are no exceptions.

If a user registers with a false age and this is later confirmed, all winnings and balances in that account will be forfeited. The following individuals are also not permitted to use Casinol:

  • Residents of countries where online gaming is prohibited by law
  • Casinol employees and their immediate family members
  • Anyone previously banned from Casinol
  • Users under self-exclusion

4 Deposit & Withdrawal Rules

Deposit:

Casinol supports deposits via bKash, Nagad, Rocket, and several other methods. The minimum deposit amount is ৳500. No deposit fees apply.

  • Deposited funds are typically credited to your account instantly
  • Deposits must be made using a payment method registered in your own name
  • Third-party deposits are not permitted

Withdrawal:

The minimum withdrawal amount is ৳500. Withdrawal requests are typically processed within 10 to 30 minutes. However, large withdrawals may be held pending KYC verification.

💡 Please note: Withdrawals must be made through the same payment method used for the deposit. This is mandatory for security purposes.

  • Daily Withdrawal Limit: ৳2,00,000
  • Monthly withdrawal limit: varies by VIP level
  • No withdrawal fees (except bank transfers)

5 Bonus & Promotion Terms

Casinol regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, detailed on the promotions page. General bonus terms are listed below:

Wagering Requirement:

Bonus funds cannot be withdrawn directly. A specified wagering requirement must be met before any withdrawal. For example — if the wagering requirement is 10x and you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before withdrawing.

Bonus usage rules:

  • Each promotion applies once per account
  • Bonus validity is generally 7–30 days
  • Any unused bonus will be forfeited upon expiry
  • Casinol reserves the right to investigate any suspected bonus abuse
  • The same promotion cannot be used twice from the same household or device

Creating accounts solely to abuse bonuses, or any attempt to manipulate the system, will result in account termination and forfeiture of all winnings.

6 Betting Rules & Limits

When betting on Casinol, certain rules must be followed. These rules apply equally to all users.

Minimum & Maximum Bet:

  • Minimum bet: ৳10 (may vary by game and market)
  • Maximum bet: determined by VIP level and game type
  • Maximum winnings per event: separate limits apply per market

Live Betting:

In live betting, in-play odds change continuously. If odds change after a bet is placed, Casinol reserves the right to void or accept the bet. If odds are displayed incorrectly due to a technical issue, the bet in question will be considered void.

Reasons for bet cancellation:

  • In the event of a cancelled or suspended event
  • If incorrect odds are displayed due to a technical error
  • In cases of suspected match fixing or fraud
  • If evidence of a rule violation is found

7 Prohibited Activities

The following activities are strictly prohibited on the Casinol platform. Violations may result in account termination and legal action:

  1. Creating multiple accounts or using another person's account
  2. Bonus abuse or system manipulation
  3. Money laundering or any illegal financial transactions
  4. Use of hacking, viruses, or malicious software
  5. Placing bets using automated bots or scripts
  6. Placing bets on behalf of a third party
  7. Harassing other users on the platform
  8. Operating an account using false information

🔍 Casinol's security team actively monitors for suspicious activity. Any irregularity detected is acted upon immediately.

8 Account Suspension & Closure

Casinol reserves the right to suspend or permanently close any account under the following circumstances:

  • Violation of Terms & Conditions
  • Failure to complete KYC verification or providing false information
  • Extended inactivity (more than 6 months)
  • Detection of a security threat
  • Legal Obligations

To close your account yourself:

If you wish to close your account, please contact our support team. Any remaining balance must be withdrawn before the account is closed. To reopen a closed account, you will need to contact support for assistance.

9 Responsible Gaming Policy

Casinol is committed to responsible gaming. Gaming is entertainment — we take it seriously that it never becomes a source of addiction or financial hardship.

Casinol's responsible gaming features:

  • Deposit Limit: Set daily, weekly, or monthly deposit limits
  • Self-Exclusion: Self-lock your account for a set period
  • Cooling-off period: Take a break of 24 hours to 6 weeks for a temporary pause
  • Reality check: Get session reminders at regular intervals

🤝 If you feel that gaming is having a negative impact on your life, reach out to our support team today. We're here to help.

For more details, visit our Responsible Gaming Visit the page.

10 Privacy & Data Protection

Casinol is committed to protecting your personal information. Data you provide is used solely for service delivery, KYC verification, and legal compliance.

  • Your information is never sold to third parties
  • All data is secured with 256-bit SSL encryption
  • Information may be disclosed to authorities when required by law

For more details, visit our Privacy Policy Read.

11 Right to Amend Terms

Casinol reserves the right to change, amend, or update these terms and conditions at any time. Any changes will be reflected on this page with an updated date, and registered users will be notified via email.

Continuing to use the platform after any changes are made will be considered acceptance of the updated terms. We recommend checking this page regularly.

For major changes, Casinol will notify users at least 7 days in advance. This may not apply in emergency situations.

12 Contact & Complaints

If you have any questions about these Terms & Conditions or wish to raise a complaint, please contact us:

  • Email: support@casinol.im
  • Live Chat: At any time by accessing the platform
  • Support Hours: 24/7 (seven days a week)

After a complaint is submitted, Casinol aims to provide an initial response within 48 hours. More complex issues may take additional time to resolve.

For more general questions, visit our FAQ Page See.

Why Casinol Is Safe & Trustworthy

Key Features of Our Platform

📜

Transparent Rules

Every rule at Casinol is written clearly in plain language. No hidden conditions, no fine-print traps. What's written is what applies.

🔐

Data Security

Your personal and financial data is protected with 256-bit SSL. We never sell your information to third parties.

⚖️

Fair Gaming

All games are RNG certified and undergo regular third-party audits. Results are completely random and impartial.

💰

Fast Payments

Your winnings are transferred to your mobile banking within 10–30 minutes — no unnecessary delays or complications.

🛡️

Responsible Gaming

We actively support addiction prevention through self-exclusion, deposit limits, and cooling-off period options.

🎧

24/7 Support

Get support in Bengali whenever you need it — live chat or email, available 24/7.

📋

Got the rules? Start playing now!

Casinol's Terms & Conditions are clear and straightforward. Register today and enjoy a safe gaming experience.

For users aged 18 and above. Please gamble responsibly.

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